FAQ

Q: What are the specifications of your mini excavators and skid-steer loaders?

A: Our mini excavators come in various models with operating weights ranging from 850 to 2000 kilograms, bucket capacities of 0.025 - 0.1 cubic meters, and maximum digging depths up to 2 meters. Skid-steer loaders have rated operating loads of 600 - 3000 kilograms and tipping loads of 300 - 1000 kilograms, with different bucket options available for diverse tasks.

Q: What advanced technologies are applied in the products?

A: We've integrated intelligent control systems for precise operation, advanced hydraulic technology ensuring smooth movements and strong power output, and ergonomic cabs designed to reduce operator fatigue during long hours of work.

Q: Can you provide OEM customization services? What aspects can be customized?

A: Absolutely! We offer extensive OEM customization. You can customize the machine's appearance with your brand colors and logos. Functionally, we can adjust bucket sizes, attachments like special grabs or breakers according to your specific job requirements, and even modify operating parameters to fit unique working conditions.

Q: What's the process and lead time for OEM orders?

A: The process starts with a detailed consultation where we understand your customization needs, then our R&D team designs the solution and provides a prototype for your approval. Once confirmed, production begins. The lead time usually takes 2 weeks for standard customization, but it may vary depending on the complexity of your requirements.

Q: What's your production capacity and can you handle large orders

A: Our factory is equipped with advanced production lines and skilled workers. Currently, our monthly production capacity for mini excavators is 300 units and for skid-steer loaders is 300 units. For large orders, we have contingency plans to expand production by adjusting schedules and adding shifts to ensure timely delivery.

Q: What's the warranty policy for your products sold overseas?

A: We provide a 1-year warranty for our products sold abroad. During the warranty period, we'll supply free replacement parts for quality issues and offer online technical support and on-site service through our global service network partners in your region to solve problems quickly.

Q: How can I get technical support and training?

A: We have an online support platform with instructional videos, manuals in multiple languages for troubleshooting and routine maintenance. Additionally, we can arrange on-site training for your operators when needed, covering equipment operation, safety precautions, and basic maintenance skills to ensure they can use the machines proficiently.

Q: How can I place an order? What are the payment terms?

A: You can place an order directly through our website's online order form, or contact our international sales team via email or phone. Payment terms include options like T/T (Telegraphic Transfer), with a 30% deposit before production and the balance paid before shipment, and we also accept L/C (Letter of Credit) for larger transactions to ensure security for both parties.

Q:Are you looking for overseas distributors or partners? What are the requirements?

A: Yes, we're actively seeking partners. Ideal candidates should have experience in the construction or agricultural equipment industry, a solid local market network, sufficient storage and after-sales service capabilities. We offer marketing support, preferential pricing, and product training to help you succeed in promoting our products in your area.